Returns & Exchanges

At NAMAI, we want you to be completely satisfied with your fashion investment, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original condition. Our goal is to ensure your wardrobe reflects your personal style with the perfect fit and quality.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original NAMAI packaging, ensuring all tags are attached and the garment is in its original, unworn state.

• 3.
  Ship Your Return

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.