Frequently Asked Questions
Everything you need to know about your NAMAI experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location and customs processing.
How do I process a return or exchange?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for specific fit notes.
What payment methods do you accept?
NAMAI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options through Klarna and Afterpay.
Are your garments ethically produced?
Sustainability and ethics are at our core. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and use eco-friendly materials whenever possible.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our support team via live chat or email.